• Delivery options & cost: shown at checkout before you pay.

• Estimated delivery times: shown at checkout and in your order confirmation.

• Tracking: where available, we’ll share tracking details once your parcel is handed to the carrier.

• Need help: contact us via Contact Us with your order number.

We deliver orders placed on our website to addresses in the United Kingdom, subject to carrier coverage and any restrictions shown at checkout.

If your address is not serviceable for a particular delivery method, available options will be shown (or removed) automatically at checkout.

We start processing your order after payment is confirmed. Processing includes picking, packing and handing your parcel to the carrier.

Processing times can vary during busy periods. If any item is out of stock after you place an order, we will contact you to agree a replacement, partial fulfilment, or refund.

Where tracking is available, we’ll provide tracking details by email (or in your account) once your order is dispatched.

Please allow time for tracking events to appear after dispatch, as carrier systems may update with a delay.

Please check your delivery address carefully at checkout. If you provide an incorrect or incomplete address, delivery may be delayed or returned to us, and additional charges may apply to resend the parcel.

If a delivery attempt is missed, the carrier may re-attempt delivery or route your parcel to a local depot/collection point, depending on their service rules.

Many of our products are food items. Please ensure someone is available to receive your parcel and store items appropriately after delivery.

Where applicable, always check packaging and labels for storage guidance, ingredients and allergen information.

If your order is delayed, please first check any tracking details provided. If you still need help, contact us via Contact Us and include your order number.

Where a parcel appears lost in transit, we will investigate with the carrier and confirm the available resolution options (such as replacement or refund) depending on the circumstances.

If you need to cancel an order, contact us as soon as possible via Contact Us. If your order has not yet been dispatched, we will do our best to stop it.

If it has already been dispatched, you may need to follow the return process outlined in our Returns & Refunds Policy (where applicable).

If you have any questions about delivery, contact us via Contact Us and include your order number.

We’ll help you check dispatch status, tracking (if available), and next steps.