Terms and Conditions

Last Updated: October 18, 2025

Company Name: Ceylon Shop (Your Company Name)
Company Number: 15394969
VAT Number: GB482280192
Registered in: England and Wales
Governing Law: United Kingdom

1. Introduction

These Terms and Conditions ("Terms") govern your use of our website and purchase of products from us. By using our website or placing an order, you agree to be bound by these Terms.

2. Definitions

"We", "Us", "Our" refers to Ceylon Shop (Company Number: 15394969)
"You", "Your" refers to the customer or user of our website
"Products" refers to the goods we offer for sale
"Contract" refers to the legally binding agreement between us and you

3. Orders and Contract Formation

3.1 How the Contract is Formed

When you place an order:

You make an offer to buy products from us
We send you an order confirmation email acknowledging receipt of your order
We send you a dispatch confirmation email when we dispatch your order
The contract is formed when we dispatch the products to you

3.2 Order Acceptance

We reserve the right to refuse any order before dispatch. If we cannot accept your order, we will notify you and refund any payment made.

3.3 Product Availability

All products are subject to availability. If a product becomes unavailable after you place an order, we will notify you and offer a refund or alternative product.

4. Pricing and Payment

4.1 Prices

All prices are:

Stated in British Pounds Sterling (GBP)
Inclusive of VAT at the applicable rate (currently 20%)
Subject to change without notice, but changes will not affect orders already placed

4.2 Payment Methods

We accept:

Credit and debit cards (via Stripe)
Other payment methods as displayed at checkout

4.3 Payment Timing

Payment is due at the time of placing your order. Your order will not be processed until payment is received and authorized.

5. Delivery

5.1 Delivery Area

We deliver to addresses within the United Kingdom via Royal Mail.

5.2 Delivery Charges

Delivery charges are calculated based on weight and destination and will be shown at checkout before you complete your order.

5.3 Delivery Times

Estimated delivery times will be provided at checkout. However, delivery times are estimates only and we are not liable for delays caused by:

Royal Mail or carrier delays
Weather conditions
Acts of God or circumstances beyond our reasonable control

5.4 Failed Deliveries

If delivery fails due to incorrect address information or you are not available to receive the delivery, additional charges may apply for re-delivery.

5.5 Risk and Title

Products are at our risk until delivered to you. Title (ownership) passes to you upon delivery.

6. Order Cancellation and Returns

6.1 Cancellation Before Dispatch

You may cancel your order at any time before we dispatch it. To cancel your order:

Contact us immediately by email or phone
Provide your order number
If the order has not been dispatched, we will cancel it and process a full refund

Please note: Once an order has been dispatched, the standard consumer rights for returned goods will apply (see section 6.2 below).

6.2 Returns After Delivery (Consumer Contracts Regulations 2013)

Under UK law, you have the right to cancel your order within 14 days from the day you receive the goods, without giving any reason.

Important Exceptions - The 14-day cancellation right does NOT apply to:

Perishable goods (food items with short shelf life)
Sealed goods that have been unsealed after delivery (for hygiene reasons)
Custom or personalized products

For eligible returns:

You must inform us of your decision within 14 days of receiving the goods
You are responsible for the cost of returning the goods to us
Goods must be returned in original condition and packaging
Refunds will be processed within 14 days of us receiving the returned goods

6.3 Return Postage Costs

Customer Responsibility:

You are responsible for paying the postage costs to return goods to us
We recommend using a tracked delivery service
Keep proof of postage until you receive your refund

Exceptions: We will cover return postage costs only if:

We sent you the wrong item
The item arrived damaged or faulty (see section 7)

7. Faulty or Damaged Goods (Consumer Rights Act 2015)

7.1 Your Statutory Rights

Under the Consumer Rights Act 2015, goods must be:

Satisfactory quality: Not faulty or damaged
Fit for purpose: Suitable for their intended use
As described: Match their description

7.2 Reporting Faulty or Damaged Goods

Please contact us immediately if you receive faulty or damaged goods.

If goods are genuinely faulty, damaged, or do not match their description:

Within First 30 days of Receipt:

You may reject the goods and request a full refund
Return Process:
- Contact us to report the fault with photos/description
- You must return all items to our address
- You are responsible for return postage costs
- Goods must be returned in the condition received
- We will inspect the goods upon receipt
- Refund will be processed within 14 days AFTER we receive and verify the faulty goods

After 30 days:

We will repair or replace faulty goods where possible
If repair or replacement is not possible, you may be entitled to a price reduction or refund
Same return process applies (customer pays return postage, refund after receipt)

7.3 Important Notes

Return postage must be paid by you (the customer)
All items must be returned to the address we provide
Refunds are only processed after we receive and inspect the returned goods
We reserve the right to refuse refunds if goods are not faulty or have been damaged through misuse
Keep proof of postage for your records

8. Product Information and Descriptions

We make every effort to ensure product information is accurate. However:

Product images are for illustration purposes and may vary slightly
Weight and size specifications are approximate
Colors may appear differently on different screens

9. Food Safety and Allergens

We take food safety seriously. All food products comply with UK food safety regulations.

Allergen Information: Allergen information is provided on product pages. If you have allergies, please read product descriptions carefully. Contact us if you need additional allergen information.

10. Intellectual Property

All content on this website, including text, images, logos, and designs, is owned by us or our licensors and protected by UK intellectual property laws. You may not copy, reproduce, or distribute this content without our permission.

11. Limitation of Liability

11.1 What We Are Liable For

Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Breach of your statutory consumer rights
Any other liability that cannot be excluded by UK law

11.2 Limitations

Subject to the above, we are not liable for indirect or consequential losses, including loss of profits or business opportunities.

12. Data Protection and Privacy

We process your personal data in accordance with UK GDPR and the Data Protection Act 2018. Please see our Privacy Policy for details.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites.

14. Changes to Terms

We may update these Terms from time to time. Changes will not affect orders already placed. The latest version will always be available on this page.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Alternative Dispute Resolution

If you have a complaint, please contact us first. If we cannot resolve your complaint, you may refer the matter to the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

17. Contact Information

For questions about these Terms or to exercise your consumer rights:

Company Number: 15394969
VAT Number: GB482280192
Email: Contact us via our website contact form